ABOUT US

Board Strategic Plan

Touchstone Institute’s Board of Directors govern our corporation by setting strategic direction, monitoring fiscal health, and overseeing the organization’s performance in fulfilling the mission:

To excel in providing competency assessment and education services that meet professional and societal needs.

In the Fall of 2021, the Board worked with a facilitator to create a Strategic Plan for 2022-25. The new three-year plan with four priorities was approved on February 3, 2022.

The Four Priorities

1. Engage and Empower Staff

Indicators of Success

Goals

Develop succession plan for Senior Leaders, Directors and SME’s
Develop and implement a comprehensive Diversity Equity Inclusion and Access (DEIA) strategy
Identify the learning and development needs of staff to ensure business needs and goals are met
Identify and develop a plan to address issues of staff disengagement
Develop a Recruitment and Retention Plan
Develop a plan for hybrid/remote work

2. Build and Enhance Strategic Relationships

Indicators of Success

Goals

3. Evolve Touchstone Institute's Business as a Key Contributor to the Provision of Health Human Resources

Indicators of Success

Goals

Review programs and service mix for appropriateness and expand, reduce, consolidate as needed
Develop and extend Touchstone Institute's reputation as a virtual remote provider at a national level
Align the brand to the new priorities to expand our reach
Create a Business Development plan/strategy
Secure new funders/clients and maximize revenue from existing funders and clients

4. Ensure Technology and Analytics Drive Informed Decision Making and Program Delivery

Indicators of Success

Goals

Develop a comprehensive and integrative IT strategy building on existing knowledge and infrastructure
Formulate the more detailed Implementation plan
Implement the IT Strategy
Review the impact of technology analytics on service delivery and decision making
Use global data for senior leadership decisions regarding proposals, and spending ensuring accountability
Identify and elevate Tech Champion of Touchstone Institute – our “voice”

The four priorities each have success indicators and goals. A Strategic Plan Implementation Team is identifying, actions, deliverables, accountabilities, and timelines to achieve each goal.