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Communication through Simulation



Communication through Simulation is a formative intercultural communication programming designed to increase awareness and stimulate strategies for general workplace communication competence in Ontario’s health force. It is delivered in a five-module structure by instructors with culture and communication expertise. The program has been evaluated, piloted virtually, and shown to be effective at improving confidence and competence in healthcare specific communication skills.
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2022 Program Dates

Touchstone Institute Learning programs will be delivered virtually.

The planned dates for the 2022 Communication through Simulation program are illustrated below.


Monday, January 31, 2022                  9:30 am – 4:30 pm ET

Tuesday, February 1, 2022                 9:30 am – 4:30 pm ET

Wednesday, February 2, 2022          9:30 am – 4:30 pm ET

Thursday, February 3, 2022               9:30 am – 4:30 pm ET

Friday, February 4, 2022                      9:30 am – 4:30 pm ET

*Early bird promotion: a discounted rate of CAN$ 1950 is being offered until November 12, see Program Details for more information.


Program Overview

The Communication through Simulation program has identified five key module topics, goals, and success criteria that correlate to the unique communication challenges in Canada’s multicultural healthcare context. Over the span of the five modules, learners will explore and practice communication strategies, and identify practical ways to apply them to authentic healthcare communication challenges.

Virtual Programming Requirements


Virtual Programming Expectations & Technology Requirements

To participate on an online program it is necessary to have access to reliable technology and a trusted workspace where you can work in a quiet and confidential area. Please consider things like: video streaming speed and bandwidth use, others in the home using Wi-Fi at the same time, access to good quality webcam and audio technology, age of computer, distractions at home, etc.
It is required to have access to the following:
  • a webcam and microphone
  • an updated computer (macOS X with macOS 10.10 or higher/Windows 7 or higher)
  • reliable WiFi
  • high speed video streaming and adequate bandwidth use
  • a workspace away from distractions in your home


Program Details

Simulation is a learning methodology that is commonly leveraged in the clinical training of health professionals for its success in presenting immersive, experiential, and high-fidelity learning challenges. Simulation uses trained individuals, referred to as “simulated clients” (SCs) to simulate real-life encounters that create opportunities for learners to practice applying new knowledge, strategies, and skills in a formative and constructive environment.

The Communication through Simulation program has developed a series of authentic workplace interactions that provide learners with dynamic, real-time opportunities to assess their communication skills and learn from feedback provided by trained and qualified facilitators and standardized clients. Communication through Simulation is unique in its application of the simulation-based methodology, as it is entirely non-clinical in nature.

Communication through Simulation is an online program that combines both synchronous and asynchronous learning components. Learners will engage in real-time with simulations and dynamic group learning led by professional instructors, as well as engage in a self-directed, independent study.

Communication through Simulation is offered through Touchstone Institute to internationally educated health professionals seeking communication and intercultural supports for their practice in Canada.

The program is intended for learners with a proficiency level that ranges from intermediate advanced language skills to speakers of English as their first language (Canadian Language Benchmark [CLB] level 8 or higher). This is not an English language training program. Learners with a proficiency level lower than CLB 8 may have difficulty engaging in the program due to the nuanced nature of the simulations.

Program Details

  • The program consists of five full days of tailored communication practice provided by various trained healthcare communication and cultural specialists.
  • Daily morning sessions are led by an intercultural communication specialist who explores cultural themes, communication strategies, and challenging situations in Canada’s multicultural healthcare workforce.
  • Daily afternoon sessions consist of various simulation encounters that enable participants to trial and practice certain concepts taught during the morning sessions. Simulations also offer the opportunity to reflect on guided feedback practices led by trained healthcare communication specialists.
  • Each participant will gain access to an online learning system that contains daily self-guided materials and resources that help prepare for each module.
  • After completing all modules, participants will receive a letter of completion for the Communication through Simulation program.


*Early bird promotion: the program is being offered at a discounted rate of CAN$ 1950.

The cost of the full experience is CAN$ 2250  for the five-day, five-module program. Seats for the program are limited. If you have any questions or comments, please email Daniel, Project Coordinator, at

Refund Policy

Full refunds will be offered to participants up until registration closes. After this time period, refunds will only be issued under certain circumstances at a 50% rate.


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